Returns & Exchanges

At 404, we want you to love your pieces as much as we do, which is why we offer a 30-day window for returns and exchanges on all original-condition items. If your fit isn't found, we'll help you navigate the process to ensure you get exactly what you need.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the unworn garments with original tags attached back into their original packaging to ensure they are protected during transit.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.